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Frequent asked questions (FAQ)
How long in advance do I have to join?
The most popular question asked by our clientele. The answer is simple. There is no delay. You join when you want. However 3 days before the departure is impossible. A single rule in the subject. We ask you not to take yourselves there in the last minute, simply because you also have to take very often a flight on the chosen destination. 2 weeks before the departure is a maximum which we can tolerate, for questions of organization and of administrative delays with schools.
When do I have to pay my stay?
The totality is to be paid before the departure. If the booking is received 45 days and more before foreseen date, a deposit of $300CAN per person is required. The final balance 45 days before the departure.
If the booking is received less than 45 days before the departure, the final payment is due.
ATTENTION: no payment will be required (deposit and/or final payment) until we officially confirmed your booking.
When shall I know if I am accepted or not?
Normally it is necessary to count a period from 24 to 48 hours for the confirmation of your registration. However if you join one Friday for example, your confirmation will not be made before Monday even next Tuesday. Finally know that we make business with many countries, thus very different mentalities. A Mexican is not English which he even is not Russian. Thus patience. Your registration is in wait, on our desk. We do not forget you, be without fear.
Why don't you give the name of the school or the university?
Simply because we have contracts with these language schools, private institutes and because we have to be strictly held in it, these schools wishing to work with their agents abroad only.
The persons in charge of young people in your summer camps are they awarded a diploma that we can trust?
Yes absolutely. These persons, young people for the greater part (25 - 35 years), all received a special training to be able to supervise the teenagers.
My child is 14 years old can he join for a linguistic programme?
Yes but only a stay for teens which we call "SUMMER CAMPS FOR TEENAGERS ". You will find them on the first screen, at the end of the list.
When shall we receive the travel documents ? Do l receive them in due time ?
Documents will reach you approximately 2 weeks before the departure. We are in Canada. If you live abroad we sometimes have not enough delay for sending your documents by post . We react at this moment there by e-mail or by fax. In every case, no customer leaves his/her home country without the references of the accommodation and the language school
Can you assure that the weather will be beautiful if I leave this summer for Spain?
Very conceited in our part if we could guarantee you the time, the temperature of the water, the air. We will be a soothsayer and such is not our role. However the common common sense wants that the weather will be beautiful in Spain in summer, as it is acceptable that it snows in Canada in Winter !!!!.
I have a special diploma and I usually speak about several languages. May I apply within your company ?
No. In no case, we engage nobody.
I plan to leave for Europe do I have to pay my plane ticket ?
Yes naturally. The prices of this site never include the plane ticket.
Is it necessary to buy books (school material) or are they supplied by the school?
For it, it's necessary to look in the title of the program varying according to the destination. If you see " inclusive school material ", no fee will be to pay out on the spot. Otherwise we always clarify the price of the school equipment.
Can you assure that I shall get a family near the school or do I have to take the public transports?
Here is the most popular question. At the time of your registration and if such is your wish a demand will be made for the school clarifying that you wish to live next to the school or in walking distance. However, it is not an absolute guarantee. The school will make everything to try to satisfy this desire but once again without guarantee.
Do the families speak only their mother language ?
Families will speak only in their mother language and not in your language. Do not hope to speak English or German to Antigua in Guatemala !!! This is the secret of the immersion programme.
Do the families advance some money if I came to miss it ?
No. It is not their role. Up to you to take the necessary measures to have it enough.
Are summer camps for teens mixed?
Yes, they are all mixed. However regarding the residences accommodation, the boys are separated from the girls in different floors.
Do we have to pay the spot activities before leaving or on the spot ?
As a general rule, on the spot. In certain cases (indeed read the program), certain activities are included with the price of the course. If such is not the case, activities will always be offered to you on the spot at the school for small expenses.
Would I be perfectly bilingual at the end of 15 days of class ?
No, in no way. It would be conceited. The bilingualism requires time, experience, practice, work. It is necessary to look from time to time. A person of elementary level would be bilingual at the end of 12 in 20 months of very intense practice.
Can I get a job after my stay in one of your schools?
No. This is not our mission.
If I have a precise diet to be followed, do I have to indicate it before leaving?
Yes naturally. Any dietary must be indicated before your departure.
Will the family come to look for me at the airport?
Also very popular question. It is necessary to read the program of the chosen destination. If we mention " airport transfer in/out ", yes somebody will be there on the condition of having received from your part in due time the day, the hour, the airline and the flight number. Otherwise we indicate almost always in " available Options " the transfer airport for additional expenses.
Are rooms air-conditioned ?
Rarely. Is it the case in your home ?
Why do you not rate in other currencies than the Euro, the Canadian dollar or the US dollar ?
It would be a work far too exhaustive. In order to know the rate in your national currency, we always have the currency converter (link) which is always available later or before the mentioning prices of the courses.
You have a question you do not find in our "FAQ". Send it by e-mail at
It will be integrated into it with naturally the adequate answer.
Thank you
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